Last updated: 30.05.2023
At Andy Systems, we are committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information through our website, CIMSnex cloud software, and services. By using our website, subscribing to CIMSnex, and using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information from our clients and website visitors, such as names, contact details (email address, phone number), and other information voluntarily provided to us during the subscription process and while using CIMSnex.
1.2 CIMSnex Usage Information: When clients use CIMSnex, we may collect non-personal information about their usage patterns, activities, and system preferences. This information is used to improve the functionality and performance of the software.
1.3 Website Usage Information: We may collect non-personal information about how visitors interact with our website. This information may include IP addresses, browser types, operating systems, and other technical data.
2. Use of Information
2.1 Personal Information: We use personal information provided by our clients to deliver the subscribed services, including the operation and support of CIMSnex, communication with clients, and providing assistance.
2.2 CIMSnex Usage Information: We use non-personal usage information to analyze patterns, trends, and user behavior within CIMSnex. This helps us improve the software, identify and address technical issues, and enhance the user experience.
2.3 Website Usage Information: We use non-personal information to analyze website trends, gather demographic information, and improve the user experience. This information is aggregated and does not identify individual visitors.
3. Data Security
3.1 We have implemented robust security measures that align with the principles and best practices of application security as defined in ISO 27001. Your data and sensitive information are safeguarded through our commitment to maintaining the highest standards of security throughout our platform.
3.2 We implement industry-standard security measures to protect personal information and data stored within CIMSnex from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure. We strive to use commercially acceptable means to protect personal information but cannot guarantee absolute security.
3.3 While we are committed to providing a secure platform, we want to emphasize that users also play a vital role in maintaining security. As users, you have a responsibility for the data you input and access within your accounts. By adhering to secure practices, such as protecting your login credentials and promptly reporting any suspicious activity, you contribute to the overall security of the platform and help ensure a safe environment for everyone.
4. Third-Party Service Providers
4.1 We may engage third-party service providers to perform certain business functions on our behalf, such as hosting, data storage, analytics, and customer support. These providers may have access to personal information and usage data as necessary to perform their functions but are prohibited from using it for other purposes.
4.2 We may also use third-party tools and services within CIMSnex to analyze user behavior, improve functionality, and enhance the user experience. These third parties may collect and use non-personal information and usage data about CIMSnex users.
5. Data Retention
5.1 We retain personal information and usage data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Cookies and Tracking Technologies
6.1 Our website and CIMSnex may use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and gather information about visitors and CIMSnex users. You can manage your cookie preferences through your browser settings.
7. Children's Privacy
7.1 Our website, CIMSnex, and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete it.
8. Changes to this Privacy Policy
8.1 We may update this Privacy Policy from time to time. The most current version will be posted on our website and within CIMSnex, and the revised date will be indicated. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
9.1 If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at services@andysystems.com.
