A.7.13 Equipment Maintenance would include:
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Maintenance Schedule: Documentation of a planned maintenance schedule for all information technology equipment, including servers, networking devices, workstations, and other critical assets.
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Maintenance Records: Records of equipment maintenance activities performed, including dates, details of maintenance tasks, and personnel responsible for carrying out the maintenance.
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Vendor Agreements: Copies of contracts or service level agreements (SLAs) with external vendors or maintenance providers, outlining their responsibilities and response times for equipment maintenance.
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Patch Management: Evidence of a patch management process to ensure that equipment firmware and software are kept up-to-date with the latest security updates and patches.
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Preventive Maintenance: Documentation of preventive maintenance measures taken, such as cleaning, inspections, and component replacements, to reduce the risk of equipment failures.
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Incident Response: Evidence of a well-defined incident response plan that includes procedures for addressing equipment malfunctions, failures, or security incidents related to the equipment.
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Equipment Testing: Records of equipment testing and verification to ensure that it operates within specified parameters and performance levels.
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Equipment Retirement: Procedures for the secure retirement and disposal of equipment at the end of its useful life, ensuring that sensitive data is appropriately removed or destroyed.
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Configuration Management: Documentation of equipment configuration management, ensuring that the hardware and software configurations remain consistent and secure.
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Access Control: Measures in place to control physical access to equipment maintenance areas to prevent unauthorized tampering or disruptions.
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Training and Awareness: Evidence of training and awareness programs for maintenance personnel to ensure they understand their roles and responsibilities in maintaining equipment security.
By reviewing these pieces of evidence, an auditor can assess whether the organization has implemented a robust equipment maintenance program, which helps ensure the reliability, availability, and security of critical information technology assets.
