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BS ID: System generated unique identifier for the business service.
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Review Date: Specify the date when the service is scheduled for review.
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Business Service Name: State the name of the business service.
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Service Status: Choose the current status of the service.
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Upcoming: Service that is scheduled for future deployment or activation.
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Active Service: Currently operational and providing its intended functions.
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Retired Service: Service that has been decommissioned or no longer in use.
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Emergency Mode: Service activated in response to a critical situation.
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In-Pipeline: Service in the state of requirements gathering,Analysis,Approval,Charter, Developed,Release.
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Pending Approval: Service awaiting official approval for deployment.
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Service Category: Select the category that best describes the nature of the service.
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Connectivity Service: Involves providing or enhancing network connectivity.
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Security Service: Focuses on ensuring the security and integrity of systems.
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Professional Service: Services offered by professionals in a specific field.
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Application Service: Involves the delivery of software applications.
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Technical Service: Services related to technical infrastructure and support.
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Service Type: Specify whether the service is customer-facing or non-customer facing.
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Non-Customer Facing Service: Services that do not directly interact with customers.
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Customer Facing Service: Services designed for direct interaction with customers.
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Service Owner: Indicate the department or entity responsible for the service.
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Service Time: Choose the time schedule applicable to the service.
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24/7: Available around the clock.
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Flexible Time: Service availability varies based on organizational needs.
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Night - ... to ...: Service available during specified night hours.
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(Other specified time ranges): Service availability during specific time intervals.
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Service Specifications: Specify the service delivery model.
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Partnership Collaboration: Service involving collaboration with external partners.
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Internal Provision/ Insourcing: Service provided internally within the organization usinf itnernal provides ONLY
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Joint Venture: Service created through a joint partnership.
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Cloud-Based Service: Service delivered through cloud computing resources.
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Consultant Arrangement: Service provided by external consultants.
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Outsourced: Service outsourced to external entities or vendors
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Co-sourcing/Hybrid Model: Service with a combination of internal and external elements. i.e. A combination of Insourcing and Outsourcing.
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Multi-sourcing: Using 2 or more vendors to work together and are inter-dependent on each others work
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Business Process Outsourcing (BPO): Appointing external vendors to manage a business function e.g. Service Desk function
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Application Service Provider (APO): To provider shared services e.g. networks
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Knowledge Process Outsourcing (KPO): Appointing external vendors to manage domain based processes/ expertise.
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Business Agreement: Select the type of agreement associated with the service.
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Options:
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Internal Procedure: Service governed by internal organizational procedures.
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Service Request: Service initiated through a formal request process.
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SaaS Agreement: Service delivered through a Software as a Service agreement.
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Service Agreement: Formal agreement outlining service terms.
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End User License Agreement: Agreement defining software usage terms.
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Purchase Order: Service requested through a purchase order process.
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Service Order/Agreement: Formal order or agreement for service delivery.
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Service Level Agreement: Agreement specifying service performance levels.
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Consultancy Agreement: Agreement with external consultants for service provision.
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Additional Details: Provide any additional information relevant to the service.
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Attachment: Attach any relevant documents or files related to the service.
