System Guides

Process Mapping is a crucial tool for organizations aiming to streamline their operations, enhance efficiency, and ensure clarity in task execution. By visually representing the sequence of activities within a business process, teams can gain insights into workflow dependencies, identify bottlenecks, and optimize resource allocation.

Within CIMSNex, Process Mapping provides a structured approach to aligning business processes with the services offered by your organization. This feature allows you to systematically document each step of a process, assign ownership, and evaluate its criticality to business operations.

1. Process ID: System generated unique identifier for the process.

2. Review Date: Specify the date of process registration. Current date is default

3. Process Activity Description: Provide a brief description of the activities involved in the process. Clearly articulate the key steps and activities of the process.

4. Process Owner: Indicate the individual responsible for overseeing the process.

5. Business Criticality: Choose the business criticality category associated with the process.

• Options:

• Research and Development Planning: Processes related to planning and execution of research and development initiatives.

• Innovation Initiatives: Processes involved in fostering and implementing innovative ideas and projects.

• Monitor and Review: Processes dedicated to continuous monitoring and periodic review of activities.

• Define (structure, processes, resources): Processes focused on defining and structuring organizational elements like processes and resources.

• Risk Management: Processes related to identifying, assessing, and mitigating risks.

• Develop Objectives, Outputs & Outcomes: Processes for developing organizational objectives, outputs, and outcomes.

• Stakeholder and Client Analysis: Processes involving the analysis and engagement of stakeholders and clients.

• Physical Resource Management: Processes for managing physical resources within the organization.

• Information Resource Management: Processes for managing information and data resources.

• Human Resource Management: Processes related to the management of human resources.

• Finance Resource Management: Processes for managing financial resources.

• ICT Management: Processes related to the management of Information and Communication Technology.

• Outgoing Process: Processes involved in outgoing activities or services.

• Incoming Process: Processes related to incoming activities or services.

• Strategic Process: Processes aligned with the organization's strategic objectives.

• Monitor Service: Processes dedicated to monitoring specific services. This category could include processes related to monitoring the performance and effectiveness of both the standard and customized services. It involves assessing how well the delivered services meet expectations and making adjustments as needed.

• Deliver Service: Processes associated with the delivery of services. This category would involve the actual production and delivery of services, including the execution of development and customization plans. It's the phase where the designed services become tangible and are provided to customers.

• Design Service: Processes involved in the design of services. This category could encompass the initial planning, conceptualization, and customization of services. Development and customization efforts often fall under the design phase as you're shaping and tailoring services to meet specific requirements

6. Process Provider: Select supplier of the process if external or your organisation as a supplier

7. Process Order: Enter the order of execution for the process (numeric value). Assign a numerical order indicating the sequence of execution.

8. Agreement: Select the type of agreement or guiding document associated with the process.

• Options:

• Internal Procedure: Service governed by internal organizational procedures.

• Service Request: Service initiated through a formal request process.

• SaaS Agreement: Service delivered through a Software as a Service agreement.

• Service Agreement: Formal agreement outlining service terms.

• End User License Agreement: Agreement defining software usage terms.

• Purchase Order: Service requested through a purchase order process.

• Service Order/Agreement: Formal order or agreement for service delivery.

• Service Level Agreement: Agreement specifying service performance levels.

• Consultancy Agreement: Agreement with external consultants for service provision.

9. Process Duration: Specify the duration characteristics of the process.

• Options:

• Continuous Improvement: Processes aimed at continuous enhancement and optimization.

• Seasonal: Processes that occur periodically during specific seasons.

• Bi-Weekly: Processes occurring every two weeks.

• Ad Hoc: Processes conducted as needed, without a fixed schedule.

• Emergency/Immediate Response: Processes activated in response to emergencies or requiring immediate attention.

• Event-Based: Processes triggered by specific events.

• Ongoing/Continuous: Continuous, uninterrupted processes.

• Annual: Processes occurring once a year.

• Quarterly: Processes occurring every three months.

• Project-Based: Processes associated with specific projects.

• Immediate: Processes requiring immediate attention and execution.

• Short-Term: Processes with a short-term duration.

• Medium-Term: Processes with a medium-term duration.

• Long-Term: Processes with a long-term duration.

10. Attachment: Attach any relevant documents or files related to the mapped process.

11. Additional Details: Provide any supplementary information about the mapped process.